Overview

Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Desired skills

Essential

Basic IT and keyboard skills
Experience of customer service
Good communication skills
Good interpersonal skills
Good planning and organisational skills
Desirable

Experience of working with SystmOne clinical system
Experience in primary care

Personal qualities

Aptitude & Abilities

Ability to work to deadlines
Ability to remain calm under pressure.
Ability to develop and maintain effective working relationships with multi disciplinary teams
Ability to work flexibly
Ability to recognise own limitations and act upon them appropriately
Willingness to learn and acquire new skills.
An understanding, acceptance and adherence to the need for strict confidentiality
Ability to work without direct supervision
Motivation

Commitment to assisting all patients with their medical needs.
Excellent customer service.

Desired qualifications

Minimum of GCSE 9-4 or A-C or equivalent in Maths and English

NVQ Level 2 or equivalent in Business Admin

Future prospects

This apprenticeship can lead to a career within the NHS as a Medical Receptionist and other roles as the individual progresses within their own career.

Things to consider

Majority of the working day will be working on a computer within one of the reception offices in the surgery.

Benefits

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our Proffessional Values

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Our achievement rates are well above the national average. We are the College of the Year

(* Top college nationally for BTECs, Pearson 2019)

Safegaurding

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