|Start Date:||Duration:||Level:||Study mode:||Course location:||Course Type:|
|Flexible||16 Weeks||2||Distance Learning||Distance Learning||Skills & Qualifications|
This course is designed for learners aged 18 or over, who wish to develop their knowledge of customer service. It is ideal for those who are already employed in a customer service role, who wish to study the programme as part of their own continuous professional development or for those who wish to improve their understanding to increase their opportunities of finding work.
Students wishing to undertake the certificate should be aged 18 or over. You will need to have at least a Level 1 qualification in literacy as you will be expected to write answers for assessment purposes.
If this is your first full level 2 qualification you will be asked to complete a declaration form.
Call our team on 0191 511 6127 to enrol.
|19+||FREE *subject to eligibility checks|
A fresh start
Sometimes you just need a clean break to become the person you were destined to be. Starting college is the perfect opportunity to break free and become that new person!
Our diverse student community means that you will meet lots of new people of different ages, backgrounds and interests, so you can enjoy making lifelong friendships!
Most of our lecturers are industry savvy and are experts in teaching 16-18 year olds. They have lots of valuable experience and knowledge to pass onto you.
College is a more mature and relaxed environment than school and you are treated like an adult. You’ll be on first name terms with your lecturers so no more Sir and Miss! You can also start to make your own decisions.
Your timetable will be very different to school. You will have a lot more free time to take part in extra-curricular activities, study, or get extra money and work experience with a part-time job.
College is a very different learning environment to school. You may even become more inspired and have a new motivation to work towards your future goal in a college environment.
A college can offer a much wider choice of A-Level subjects, plus vocational courses in lots of different subjects and at different levels.
You will have the opportunity to take part in lots of different activities outside of the classroom to boost your confidence and help you develop your skills and personal qualities.
A college can invest in an extensive range of industry-standard facilities to give you the skills and knowledge to prepare for university or employment, and can also offer subjects that need specialist facilities.
We are the College of the Year.
(*Top college nationally for BTECs, Pearson 2019)
100% pass rate in 20 A-Level subjects including Computer Science, Economics, History and Maths.
99.1% overall A-Level pass rate
We have recently invested in a brand new state-of-the-art digital suite and health simulation ward.