This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.
This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.
Students wishing to undertake the certificate should be aged 19 or over.
You will need to have at least a Level 1 qualification in literacy as you will be expected to write answers for assessment purposes.
If this is your first full Level 2 qualification you will be asked to complete a declaration form.
Call our team on 0191 511 6127 to enrol.
| Study level | Cost | Additional fees |
|---|---|---|
| 19+ | Free (subject to eligibility checks) | There are no additional costs if you meet the eligibility criteria, which will be explained during enrolment. |
You will be added to our Equal platform where you will be able to access all the learning resources and assessments to complete. You will be allocated your own personal tutor who you can contact throughout your studies. You will be required to work through a series of tasks and activities designed to reinforce the learning process and demonstrate your knowledge. Your personal tutor will then assess your work and provide you with constructive feedback for each unit. All of our award-winning learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times.
(This course is available paper-based too on request)
You should be able to work at a level 1 in functional skills.
This is a 16 week course that requires your own time management for study. You will be given submission dates to keep you focused on the 16 week timeframe.
Flexible
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of them position.
This course is split into seven manageable units:
- Unit 1: Principles of customer service and delivery
- Unit 2: Understand customers
- Unit 3: Understand employer organisations
- Unit 4: Understand how to communicate with customers
- Unit 5: Understand how to handle customer information
- Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
- Unit 7: Understand how to develop customer relationships
NCFE
The benefits for completing this course are:
- Gain a nationally recognised qualification
- Improve your adult social care skills to help you create a long-standing career pathway in your chosen industry
- Courses are delivered as distance learning, allowing you to choose when and where to study
- Personal tutors are assigned to ensure you have the support needed to succeed
After successfully completing the course candidates will be able to further their own continuous professional development, which may improve their career prospects or progress to further training. You could also progress on to further study in the field or other Distance Learning programmes.
Find out everything you need to know about Hartlepool Sixth Form and our exciting range of courses!
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A fresh start
Sometimes you just need a clean break to become the person you were destined to be. Starting college is the perfect opportunity to break free and become that new person!
New people
Our diverse student community means that you will meet lots of new people of different ages, backgrounds and interests, so you can enjoy making lifelong friendships!
Specialist Staff
Most of our lecturers are industry savvy and are experts in teaching 16-18 year olds. They have lots of valuable experience and knowledge to pass onto you.
Independence
College is a more mature and relaxed environment than school and you are treated like an adult. You’ll be on first name terms with your lecturers so no more Sir and Miss! You can also start to make your own decisions.
Free time
Your timetable will be very different to school. You will have a lot more free time to take part in extra-curricular activities, study, or get extra money and work experience with a part-time job.
Different environment
College is a very different learning environment to school. You may even become more inspired and have a new motivation to work towards your future goal in a college environment.
More choice
A college can offer a much wider choice of A-Level subjects, plus vocational courses in lots of different subjects and at different levels.
More opportunities
You will have the opportunity to take part in lots of different activities outside of the classroom to boost your confidence and help you develop your skills and personal qualities.
Specialist facilities
A college can invest in an extensive range of industry-standard facilities to give you the skills and knowledge to prepare for university or employment, and can also offer subjects that need specialist facilities.
Top performing college group in the North East for student achievement
*NARTS, 2024
97% of our students progress to university, employment or further study
*Hartlepool Sixth Form College, 2023-24
94% overall pass rate for T Levels
*2022-23
We have recently invested in a brand new state-of-the-art digital suite and health simulation ward.
