We know IT is a big part of students' studies and workload, so that's why we think it's important to know who can always be on hand to help with any IT needs.


Our team of onsite IT Technicians is always ready to help. Based in our Future Ready Hub for IT support, they are here to ensure that all your IT issues are promptly addressed.

How can the service desk help?

The college has an IT Service Desk that is contactable via email, phone and an online help system.

Students are welcome to contact us, but most queries will come through via the tutors.

Web Portal: https://support.epne.ac.uk/portal/en/newticket

Email: service.desk@educationpartnershipne.ac.uk 

Tel: 0300 770 5000


Services offered as part of the IT provision:

You are provided with a college computer login and email address based on the 8 digit enrolment numbers. The PC logins are just your login number alone, for example: 20240000

Passwords need to be at least 8 characters and should include upper and lower case, a number and not include personal information.

Your college email will use your enrolment number as follows - 2024@my.hartlepoolsixth.ac.uk.

You will have access to use our internal Wi-Fi.

Our photocopiers all offer instant printing and copying in both black and colour, on both A4 and A3. The Copiers are accessed by simply tapping your ID badge on them. You will get £10 of printing credit for each term but can add more funds whenever required.

  • Single-sided black and white page £0.03 / £0.03
  • Double-sided black and white page £0.06 / £0.06
  • Single-sided colour page £0.10 / £0.10
  • Double-sided colour page £0.20 / £0.20

Everyone has full access to Office 365, with the ability to download the full applications onto personal devices, including the premium versions of Word, Excel, PowerPoint, Outlook, OneDrive, etc.

  • Full access to collaboration tools Teams and SharePoint
  • 1 TB of OneDrive cloud storage
  • The ability to install on PCs, Macs, tablets, and phones
  • Comprehensive protection and back-up


As well as the software available on our computers, you have full personal access off-site to use:

  • Microsoft Office 365
  • The full Adobe Creative Cloud suite, including Photoshop, Premier Pro, etc.
  • Online access to some Autodesk applications