A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Education Partnership North East’s (EPNE) colleges have been ranked among the country’s best for its further education achievement rates.
June 6, 2023
Hartlepool Sixth Form College students recently embarked on a trip to Iceland where they were able to see geology and geography in action.
March 31, 2023
Hundreds of students from across regional college group Education Partnership North East will unite to take on an inspirational challenge
February 23, 2023
