Level 2 Information, Advice and Guidance

There are no specific entry requirements, however, learners should have a minimum Level 1 in English and Maths or equivalent.

The qualification is suitable for learners of 19 years of age and above.

You will be added to our Equal platform, where you will be able to access all the learning resources and assessments to complete and you'll be allocated your own personal tutor who you can contact throughout your studies.

You will be required to work through a series of tasks and activities designed to reinforce the learning process and demonstrate your knowledge. Your personal tutor will then assess your work and provide you with constructive feedback for each unit.

All learners are assessed in English, unless the qualification specification specifically states that another language may be accepted. This also applies to all learner evidence presented for external quality assurance purposes.

The qualification is assessed by internally set and marked assessments, subject to external quality assurance. All learning outcomes that assess knowledge and understanding (usually beginning with ‘understand’ or ‘know how to’) may be assessed through internally set and marked written assignments, tasks, records of oral or written questions, workbooks, or other portfolio evidence.

Materials for internal assessment must be submitted for approval before use and must be mapped to the relevant unit, learning outcome and assessment criteria.

All learning outcomes and assessment criteria must be met to achieve a pass - there is no grading.

Each unit within the qualification may have its own assessment requirements, assessment guidance and range:

- Assessment requirements are conditions of assessment that must be met by learners when undertaking their assessments to achieve the unit or meet a particular assessment criterion
- Assessment guidance are areas that could be covered by learners in their assessments to achieve the unit or particular assessment criteria but are not mandatory

You should be able to work at a Level 1 or above in Functional Skills.

This is a 12-week course that requires your own time management for study. You will be given submission dates to keep you focused on the 12-week timeframe.

- Guided learning hours total approximately 114 hours
- Directed study requirements total approximately 10-15 hours

Flexible

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics that are crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

This course is split into five units:

- Information, Advice or Guidance in Practice
- Understanding the Interaction Skills Required forIinformation, Advice or Guidance
- Understanding Signposting and Referral in Information, Advice or Guidance
- Understanding the Context of Information, Advice and Guidance
- Understanding Skills Required by Advice Providers

This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context.

The minimum age requirement is 19 years old.