The delivery of excellent customer service is invaluable in various sectors, but none more so than the health and social care sector. Healthcare leaders are increasingly acknowledging healthcare as a customer-focused service in the same way that other service industries are, with good service being directly related to patient satisfaction.
It is vital that those working in the health and social care sector are aware of the impact of customer service and are able to identify the needs of every customer who accesses health and social care services.
This course will equip learners with a detailed understanding of customer service in health and social care, effective communication and team work in health and social care settings and the needs of customers who access health and social care services.
No previous knowledge and experience are required; however, minimum level 1 English skills would be beneficial for completion of assessments.
|Study level||Cost||Additional fees|
|19+||FREE *subject to eligibility checks||There are no additional costs if you meet the eligibility criteria, which will be explained during enrolment.|
You will be added to our Equal platform, where you will be able to access all the learning resources and assessments to complete. You will be allocated your own personal tutor who you can contact throughout your studies. You will be required to work through a series of tasks and activities designed to reinforce the learning process and demonstrate your knowledge. Your personal tutor will then assess your work and provide you with constructive feedback for each unit. All of our award-winning learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times. This course is available paper-based too on request.
You should be able to work at a Level 1 in Functional Skills.
This is a 16 week distance learning course to be completed independently, in your own time, with support from learning resources and a personal tutor. We advise you allocate dedicated study time on a weekly basis to fit around your commitments.
Distance learning requires you to work independently through learning resources and the completion of assessment questions and tasks. Submission dates for assessments will be scheduled evenly throughout the 16 weeks.
This course is ideal for learners who wish to develop an awareness and understanding of how to deliver effective customer service in health and social care settings. Anyone who currently works in the health and social care sector and wishes to progress their career would benefit from this course, as would anyone who is looking to work in the sector.
The qualification is suitable for learners aged 19 and above.
This course is split into four manageable units:
- Unit 1: Preparing to deliver customer service in health and social care settings
- Unit 2: Effective communication for health and social care
- Unit 3: Understand the specific needs of customers accessing health and social care services
- Unit 4: Team work in health and social care settings
The benefits for completing this course are:
- Gain a nationally recognised qualification
- Improve your adult social care skills to help you create a long-standing career pathway in your chosen industry
- Courses are delivered as distance learning, allowing you to choose when and where to study
- Personal tutors are assigned to ensure you have the support needed to succeed
After successfully completing the course, learners will be able to further their own continuous professional development, which may improve their career prospects. You could also progress on to further study in the field or other distance learning programmes.
A fresh start
Sometimes you just need a clean break to become the person you were destined to be. Starting college is the perfect opportunity to break free and become that new person!
Our diverse student community means that you will meet lots of new people of different ages, backgrounds and interests, so you can enjoy making lifelong friendships!
Most of our lecturers are industry savvy and are experts in teaching 16-18 year olds. They have lots of valuable experience and knowledge to pass onto you.
College is a more mature and relaxed environment than school and you are treated like an adult. You’ll be on first name terms with your lecturers so no more Sir and Miss! You can also start to make your own decisions.
Your timetable will be very different to school. You will have a lot more free time to take part in extra-curricular activities, study, or get extra money and work experience with a part-time job.
College is a very different learning environment to school. You may even become more inspired and have a new motivation to work towards your future goal in a college environment.
A college can offer a much wider choice of A-Level subjects, plus vocational courses in lots of different subjects and at different levels.
You will have the opportunity to take part in lots of different activities outside of the classroom to boost your confidence and help you develop your skills and personal qualities.
A college can invest in an extensive range of industry-standard facilities to give you the skills and knowledge to prepare for university or employment, and can also offer subjects that need specialist facilities.
We are the College of the Year.
(*Top college nationally for BTECs, Pearson 2019)
100% pass rate in 20 A-Level subjects including Computer Science, Economics, History and Maths.
99.1% overall A-Level pass rate
We have recently invested in a brand new state-of-the-art digital suite and health simulation ward.